Have you been a victim of fraud or a scam?

If you think you've been a victim of fraud, have noticed any suspicious activity in your account, or have received a confusing notice, you can:

Call the 24-hour helpline

Call (+34) 938 87 25 25.

Go to a branch

Tap here to find your nearest branch.

Talk to your advisor

Click here to make an appointment with your advisor.

CaixaBank presents: Discovering Cyberfraud

The series that will help you become an expert in cybersecurity

It's time to shine some light on the dark world of cyberfraud. Learn how to expose cyberscammers with this true-crime series with a touch of humour.

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ATM scams

Find out how criminals operate and protect yourself.

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Protect your online security

Discover the most common digital scams.

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Deepfake

Learn how to detect fraud with manipulated audio or video.

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WhatsApp fraud

The WhatsApp scam, a crime that sounds familiar.

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Call from the fake employee

How to identify a scammer who claims to be calling from your bank.

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Online shopping

Avoid fraud on websites and buying and selling apps.

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CEO Scam

When fraud targets the very top.

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Fake Lender Scam

What is it and how to spot it?

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ATM Scams

Find out how criminals operate and protect yourself.

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Nigerian Letters

Easy money? Watch out.

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Malware RAT

The cybercriminal that sneaks in without you noticing.

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Phishing

The 7 steps of this scam you need to know.

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Smishing

Messages that seem harmless but aren’t always.

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Investment Fraud

Detects fraud in false investment opportunities.

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Brand Scam

When a brand name becomes the perfect hook.

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WhatsApp Fraud

The WhatsApp scam that’s starting to sound familiar.

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Call from the fake employee

How to spot a scammer claiming to be from your bank.

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Online shopping

Avoid fraud on websites and buying and selling apps.

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Podcast with Gemma Nierga

“It happens to me too”, a podcast on cybersecurity.

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Protect your online security

Discover the most common digital frauds.

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Deepfake

Learn how to detect fraud with manipulated audio or video.

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Authorise your online purchases

These steps are mandatory in order to accept any online purchase.

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Control the blocking of your card

Control the availability of your cards by temporarily blocking them.

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PSD2: Payment services regulation

This is how increases the security of payments in Europe.

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Activate the signature in the app

Sign your transactions easily and securely.


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Contactless payments

With the new PSD2 regulation, you will have to enter your card PIN more frequently.

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Control the devices linked to your CaixaBank account

Check your devices, when they have accessed your account or delete one of them.

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Confirm your identity in your transactions

With the new PSD2 regulations, you will have to confirm your identity in several transactions within CaixaBank.

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How does the PSD2 payments regulation affect you?

These are the changes you will notice in your transactions with CaixaBank.

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More rights with the PSD2 payments regulation

Find out how it will protect you.

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PSD2: Payment services regulation

This is how increases the security of payments in Europe.

More information

Call the 24-hour helpline

If you believe you've been a victim of fraud, have detected suspicious activity on your account, or have received confusing communications, please contact our 24-hour customer service team: 93 887 25 25