Before continuing, let us explain what we use cookies for. This CaixaBank website collects data on your browsing using its own and third-party cookies, which we analyse to:

  • Improve our website, products and services.
  • Customise the content (e.g., with video recommendations for you).
  • Customise the advertising you see for our products or services.

The content and advertising are personalised using a profile of you created from your browsing data (for example, what sections of our site you visit). You can find out more about how we use cookies in our Cookie policy.

Set up cookies
Reject
Accept
  • Personal Banking
  • Business Banking
  • EN
    Spanish language. Press to change

    Spanish language. Press to change

    Close
    • Spanish
    • Català
    • Euskera
    • Galego
    • Valencià
    • Deutsch
    • English
    • Français
Open account

CaixaBank (Go to home)

Access Open account

CaixaBank (Go to home)

Open your account Access
 
  • ...Searching!

    Soon we will show results

  • Follow your search

    More results

  • Security
  • Whatsapp Fraud

Dad, I can't access my account, can you transfer me some money?

WhatsApp fraud that wreaks havoc


WhatsApp fraud is a scam that involves impersonating a family member, often a child, to request that an urgent payment be made by wire transfer.

What are the different phases of this type of fraud?

  • 0.

    Send SMS

    The identity of someone close to the victim or a relative, such as a child of the victim, is impersonated by means of an SMS with an ambiguous message and without personal data and under the pretext of having lost their mobile phone.

    The SMS tells them to contact another phone number via a WhatsApp message.

  • 1.

    A WhatsApp conversation is started

    Once the victim contacts the offender via WhatsApp and the offender senses the victim's interest, a conversation begins in which the scammer conveys urgency or threat.

    The conversation usually lacks personal details and there is never an opportunity to communicate by phone.

  • 2.

    An amount of money is requested urgently

    The criminal requests various amounts of money immediately for some unforeseen event that he has to deal with and is unable to do so because he does not have access to his bank.

    The excuses for requesting the money are usually the purchase of a computer, making an investment, or any expense that does not arouse much suspicion.

  • 3.

    End of contact

    Once the cybercriminal has received the amount of money he deems appropriate, or when he considers that he cannot continue with the deception, he cuts off communication with the victim altogether.

   

Avoid being a victim, be suspicious at the slightest detail.

Make sure that messages are truthful.

Contact the relative by other means and ask questions to make sure that it was the relative who contacted you.

Be wary and don't be in a hurry

Rushing, urgency or strange pretexts when requesting an urgent money transfer are clear indicators of fraud.

Do not share details

Never share confidential or personal information via WhatsApp, SMS or any other channel.

Have you been a victim of fraud?
There's no time to waste

Immediately contact the 24-hour hotline (or your manager), file a complaint and save the data and information from the conversations.

24-hour customer service hotline
938 87 25 25

This might interest you

  • What to do if you lose your mobile phone or ID card?

    Find out what you can do if you lose these items

  • Most common holiday computer scams

    Learn how to prevent the most common scams and avoid ruining your holiday.

  • What are the applications of artificial intelligence?

    Use artificial intelligence tools safely and securely

    • Contact us Got a question? We’re here to help you.
    • Customer support Access to submit an official complaint.
    • Online banking From your computer or your phone.
    • Set an appointment Through the CaixaBank app or website.
  • Products

    • HolaBank Account
    • HolaBank Cards
    • HolaBank Mortgage
    • Interest-bearing Deposit
    • Insurance
  • It may interest you

    • Digital Banking
    • HolaBank Club (Opens in a new window)
    • Moments Discounts
    • Sustainable products
  • Corporate information

    • Corporate website (Opens in a new window)
    • CaixaBank Research (Opens in a new window)
    • Awards and acknowledgements (Opens in a new window)
    • Headlines
    • Sustainability (Opens in a new window)
    • Work with us (Opens in a new window)
    • Accessibility
    • CAS
    • CA
    • ENG
    • FRA
    • DEU
    • VAL
    • EUS
    • GAL

© CaixaBank, S.A. 2025

  • Cookies policy
  • Privacy
  • Legal notice
  • Interest rates and information
  • MIFID
  • Legal information about CaixaBank, S.A.
  • Sello de Excelencia EFQM (Abre en ventana nueva)
  • Western Europe
  • Banco más innovador (Abre en ventana nueva)
  • Certificación ISO
  • AQmetrix