The PSD 2 (EU Payment Services Directive) regulation is a collection of standards which entered into force recently, requiring payment service providers like CaixaBank to apply specific procedures to improve consumer rights and security.
With the application of PSD2, we have reinforced account login security through CaixaBankNow (mobile and online) with authentication processes which allow us to check your identity. For this purpose, sometimes we will ask you to confirm your identity through other measures in addition to your usual password, such as CaixaBankSign, SMS or your Coordinates Card.