In the digital age, constant access to the internet provides countless benefits, from communication to online purchases and banking. However, this access entails risks, such as online fraud and scams, which have turned into a daily threat.
Below, we explain the most common scams and how to protect yourself from them..
Phishing
These are mass emails that seem to come from legitimate sources (banks, companies or public agencies). By using an urgent pretext and a link to a fake website that mimics the original, cybercriminals aim to obtain confidential information like passwords or banking details..
Smishing
This type of fraud is similar to phishing, but comes via SMS or instant messaging applications. The messages redirect you to fake websites that ask you for personal or financial information. They can even include fraudulent phone numbers that connect you to the scammer, for example, via WhatsApp.
Vishing
In this case, scammers use phone calls where they impersonate some company or public institution with the aim of gaining yout trust using different arguments to achieve their goals. The most common include the fake bank employee or fake technical service scam.
Recommendations to protect against fraud
Never provide your login credentials
CaixaBank will not ask you for this information by email or phone.
Don't click on links in emails or messages
Always log into CaixaBankNow by typing in the correct address, or use the official app.
Update your devices
Make sure you have the latest versions installed and use anti-malware protection.
Don't trust offers too good to be true
If something seems suspicious, it probably is.
Verify bank account changes
If a supplier asks you to change their account number, confirm the information before making the payment.
Use secure payment methods
If a seller asks you to use a payment method other than the one offered on the official page, be careful, it could be a scam.