How to prevent phishing

• Attacks are made via fraudulent emails, SMS or phone calls by someone posing as another entity.
• The emails or SMS are redirected to a fraudulent website that looks like the authentic website. Here, users are asked to introduce personal data and passkeys, e.g. credit card numbers, PINs, passwords.
• Following are sample emails and webs that attempt to imitate those of CaixaBank.
• Remember, your name and surname, as well as the last few digits of your ID card should appear in the subject line. This information is not included in fraudulent emails.

In the following example, the linked page imitates Línea Abierta.

• CaixaBank never asks for personal passwords, data or PINs by phone, SMS or email. Not even to renew or activate a card.
• Emails from CaixaBank also include links to a web page that does not request any password.
• Emails from CaixaBank never link directly to the Línea Abierta remote banking service.
• Emails from CaixaBank are easily identifiable. All include your name and the last few digits of your ID card in the subject line. Example:

When you access the Línea Abierta remote banking service, your name appears at the top of the screen:

In addition, the date and time of the latest connection appear in the lower left-hand side of Línea Abierta. Always verify that these data are correct.