Before continuing, let us explain what we use cookies for. This CaixaBank website collects data on your browsing using its own and third-party cookies, which we analyse to:

  • Improve our website, products and services.
  • Customise the content (e.g., with video recommendations for you).
  • Customise the advertising you see for our products or services.

The content and advertising are personalised using a profile of you created from your browsing data (for example, what sections of our site you visit). You can find out more about how we use cookies in our Cookie policy.

Set up cookies
Reject
Accept
  • Personal Banking
  • Business Banking
  • EN
    Spanish language. Press to change

    Spanish language. Press to change

    Close
    • Spanish
    • Català
    • Euskera
    • Galego
    • Valencià
    • Deutsch
    • English
    • Français
Open account

CaixaBank (Go to home)

Access Open account

CaixaBank (Go to home)

Open your account Access
 
  • ...Searching!

    Soon we will show results

  • Follow your search

    More results

  • Security
  • The deepfake threat

The deepfake threat

What it is and how to detect one

What is a deepfake?

An artificial intelligence technique

Deepfake technology is an artificial intelligence technique that combines the words deep learning and fake.

Deepfakes are video, image or voice files processed using artificial intelligence software to make them seem authentic.

These are video, image or voice files processed using artificial intelligence to make them seem authentic.

Deepfakes pose a threat because they can be used to perpetrate sophisticated scams. For example, to simulate a video of a senior executive or CEO announcing fake news, or even to cause price swings in the stock market.

It is therefore crucial to stay informed, to be critical of the multimedia content we consume, and to learn to detect a possible deepfake.

How to detect a potential deepfake

Detecting a deepfake isn't easy, due to the sophisticated technology, but there are some signs that can give us a clue:

  1. Face and body: Deepfakes tend to focus on the face, so if the body seems disproportionate or poorly aligned, that's a red flag.
  2. Amount of blinking: Deepfakes often have problems replicating the natural blink of the eyes. In other words, if the person isn't blinking enough, this could be an indication that the video is fake.
  3. Facial and skin details: In deepfake videos, the edges of images can be fuzzy, the skin may seem too smooth or wrinkled, and facial expressions can be intermittent or unnatural.
  4. Validation of sources: If a video or any content comes from an unverified or unreliable source, you should question its legitimacy.
  5. Video length: Deepfakes tend to be short. So if a video is long, it's more likely to be legitimate.
  6. Deepfake detection software: For processes that require a more thorough verification, we can resort to deepfake detection solutions. It should be noted that no technological solution is going to fully guarantee if a video is legitimate or not.

It is important to remember that none of these signs is definitive by itself. The best defence against deepfakes is a combination of awareness and scepticism, common sense when faced with certain content and, above all, reviewing other sources, before accepting the messages being shown in the videos.

If you think you might be the victim of a scam, contact us as soon as possible

Call us on 93 887 25 25 or 900 40 40 90

You might also be interested in

  • Have you received a call from a computer technician?

    It could be a scam.

  • Commercial scam

    Steps to take to protect yourself from commercial scams.

  • Getting a call from your bank?

    How to detect a scam.

       

    • Contact us Got a question? We’re here to help you.
    • Customer support Access to submit an official complaint.
    • Online banking From your computer or your phone.
    • Set an appointment Through the CaixaBank app or website.
  • Products

    • HolaBank Account
    • HolaBank Cards
    • HolaBank Mortgage
    • Interest-bearing Deposit
    • Insurance
  • It may interest you

    • Digital Banking
    • HolaBank Club (Opens in a new window)
    • Moments Discounts
    • Sustainable products
  • Corporate information

    • Corporate website (Opens in a new window)
    • CaixaBank Research (Opens in a new window)
    • Awards and acknowledgements (Opens in a new window)
    • Headlines
    • Sustainability (Opens in a new window)
    • Work with us (Opens in a new window)
    • Accessibility
    • CAS
    • CA
    • ENG
    • FRA
    • DEU
    • VAL
    • EUS
    • GAL

© CaixaBank, S.A. 2025

  • Cookies policy
  • Privacy
  • Legal notice
  • Interest rates and information
  • MIFID
  • Legal information about CaixaBank, S.A.
  • Sello de Excelencia EFQM (Abre en ventana nueva)
  • Western Europe
  • Banco más innovador (Abre en ventana nueva)
  • Certificación ISO
  • AQmetrix