HolaBank

Become a customer

Start enjoying our advantages instantly

Enjoy HolaBank account with exclusive financial solutions for international customers to make your arrival in Spain easier and more comfortable.

Ordenes Ministeriales

Information required under Ministerial Decree ECC/2316/2015: Current Account

CaixaBank is a member of the Deposit Guarantee Fund for Credit Institutions provided for in Royal Decree 16/2011 of October 14. The guaranteed amount is limited to €100,000 per depositor in each credit institution.

1/6

This number is indicative of the product risk, with 1/6 indicating the lowest risk and 6/6 the highest.

Benefit from the following included services

MyCard credit card (holder and beneficiary)1.

Digital banking CaixaBankNow and online correspondence.

Debit withdrawals at over 12,000 CaixaBank ATMs2 in Spain.



Issue of national bank cheques in euros and receiving transfers in foreign currency3.

24/7 telephone assistance in 5 languages (English, French, German, Italian and Russian)4.

Unlimited telephone translation service in English, French, German, Italian and Russian5.

Become a HolaBank customer now. You just need a device with a camera

100% safe

Open your account from anywhere6

5 simple steps

Discover the whole process to become a customer

If you want to know more details about the conditions of the products you are going to take out, please consult the following documents:

Open commissions information document

Open pre-contractual information on current account and online banking

Open your account

Frequently Asked Questions

What do I need to sign up?

This process only applies to users of certain nationalities/countries of residence who are not residents of Spain*. If you live in Spain, go to the registration process for residents. To register, you will need:

* Nationals and residents of one of these countries: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Norway, Ireland, Portugal, Sweden, Switzerland and United Kingdom. Or a Spanish national living in one of these countries. 

How will I validate my identity?

If you are going to validate your identity document using the video process:

  • Make sure you are in a well-lit place and have a good connection.
  • Follow the instructions carefully:
  1. Show the front of your document.
  2. Tilt and move the front so that the security features are visible.
  3. Show the back of your document.
  4. Say out loud the code that will be shown on the screen.
  5. Smile for the camera!

If you are trying to upload an image of your identity document, consult the recommendations for uploading the image to make sure that we can validate your documentation.

I've completed the form but haven't received an email

If you completed the form less than 48 hours ago, you will receive an email informing you of the next steps.

If it was over 48 hours ago and we haven't contacted you yet:

  • Check your spam folder
  • Email us at [email protected] to confirm that the email you provided in the application is correct.

How can I log in to CaixaBankNow digital banking?

  • Once the registration process is complete, you will receive the CaixaBankNow digital banking login identifier via email. To log into CaixaBankNow, you will have to enter:
    • Identification: the identification number you have been assigned on the onboarding process.
    • PIN: the password you chose during the registration process.

  • If you don't remember your password (PIN), please go to any of our branches to receive a new one.
  • In order to sign all the transactions you make using CaixaBankNow, you will have to download the CaixaBank Sign app.Log in with the same credentials you use for CaixaBankNow.
  • More information about CaixaBank Sign

    Download it on

Do I need to go to a branch?

If within 3 months of signing the contract you do not go to a CaixaBank branch in Spain to verify your identity, the contracts that you signed during this process will be cancelled.

Other frequently asked questions

About accounts

More information

About cards

More information

About digital bank

More information

Open your HolaBank account

Based on your country details the form will guide you through the process.

Select your branch

We will use this information to assign your specialist account manager after digital onboarding. You will need a device with a camera

This branch is wrong

It is a 5 number code, it might start with a "0", for example 04897 or 00357.

1. This credit card is issued subject to an analysis of the applicant's credit rating and their capacity to repay, in keeping with the risk policies of CaixaBank Payments & Consumer, E. F. C., E. P., S. A. U. Card issued by the hybrid payment entity CaixaBank Payments & Consumer, E. F. C., E. P., S. A. U. ("CPC"), with tax code A-08980153, listed in the Bank of Spain's Official Register of Companies with code 8776. CaixaBank, S.A. acts as the agent of the card issuing entity. The system chosen by CPC to protect the funds of payment service users is to deposit them in a separate account opened with CaixaBank, S.A. MyCard does not have issuance or maintenance fees in the first year, or in following years, according to the terms and conditions, if you use the card to finance payments (deferred or split payment method), or if you are under 26 years old.

2. We may pass on charges made by other banks for the use of their ATMs.

3. Special conditions (0.2% fee up to a maximum of €200)

4. Services managed by Multiasistencia, S.A.

5. Free and unlimited simultaneous telephone translator service.

6. If within 3 months of signin the contract you do not go to a CaixaBank branch in Spain to verify your identity, the contracts that you signed during this process will be cancelled.

NRI: 22243-2023-17195

Open your account