Branch accessibility
Our branches are designed to be physically accessible with access ramps, automatic doors and counters adapted for people with reduced mobility. This inclusive approach ensures that all our customers can access our services conveniently and independently.
Commitment to accessibility at ATMs
All of our ATMs in Spain are now designed to be accessible, including features such as sign language help videos, voice-guided options for people with visual disabilities, easy-to-understand menus and high-contrast screens. These features ensure our services are inclusive and accessible for all.
Continuous innovation and improvement
As part of our commitment to accessibility, we are involved in programmes such as APSIS4all, which seek to develop technologies to enable everyone, regardless of their needs, to bank at our ATMs independently.
We are working to evolve accessibility towards a universally accessible ATM transactions menu with no need for prior activation of a high-contrast menu or a voice-guided menu.
Our ATM accessibility menus make it possible to activate high-contrast and voice-guided menus, combining these features with a Braille keyboard which allows visually impaired customers to interact with them.
Commitment to digital accessibility
We are committed to creating an inclusive digital experience for all our customers. We implement internationally-recognised accessibility standards, such as the Web Content Accessibility Guidelines (WCAG), to ensure that our digital services are accessible to all.
This includes embedding features such as keyboard navigation, screen reader compatibility and colour contrast optimisation.
Our goal is to provide a barrier-free digital experience allowing all users to access our services efficiently and conveniently, and so we are working to achieve WCAG 2.2 Level AA on all our websites and apps.
Accessibility and the Obra Social
Welfare Programme Through its Obra Social Welfare Programme, CaixaBank, known for its firm social commitment and vocation to serve and work in the general interest, undertakes social, educational, cultural, scientific and environmental initiatives. In keeping with the spirit of responding to social needs without excluding anyone, Obra Social has designed all the pages on its website to be accessible. In compliance with WAI requirements, web standards have been applied in the construction of the web portal pages using HTML for the content and CSS for the layout. In addition, the following elements have been incorporated:
- Aids for viewing the contents
- New window notifications
- Format change notifications.
- Ayudas para visualizar los contenidos.
- Option to increase and decrease the font size.
- Option to change the background or text colours.
- Alternative text in images.
- Clear and concise links that can be understood out of context.
- Spoken web browser access.
- Accessible videos with subtitles and alternative content.
