Cookies

1.    What are cookies?

The www.caixabank.es website uses cookies and other files with a similar function.

Cookies are small data files that are installed into your device by websites to, among other things, permit their use, learn about browsing habits and improve user experience on future visits. When browsing through this website, session cookies and persistent cookies are used which, in turn, can be first-party or third-party cookies.

Session cookies are designed to gather and store data while users browse a website. They are usually used to store information that is only kept for providing the service requested by the user on one single occasion.

Persistent cookies are a type of cookies where the data remain stored in the terminal and can be accessed and processed during a defined period of time by the party responsible for the cookie, with said time period ranging from a few minutes to a several years.

2.    Purpose of cookies and third-party cookies/configuration and rejection of cookies

Below are the different cookies that we use. If you disable any of them, the browsing experience of our website will be very limited, but we want to give you all the control so that you can decide what you want to do at all times.

FIRST-PARTY COOKIES: These are the ones that are created or managed by us, CaixaBank S.A., as owners of the website www.caixabank.es. We use first-party cookies on this website for the following purposes:

Technical:

These allow you to browse our website and use the various options or services that it provides. By using them, e.g. we can control traffic and data communication, identify you during the session, give you access to restricted areas and use security features when you are browsing.

These cookies allow you to specify or personalise some of the features of the website’s general options, e.g. set the language, the screen backgrounds, the sections marked as favourites, the type of browser used to access the service, etc.

    These cookies allow us to monitor and analyse the behaviour of the various users of our website in order to make improvements to the range of products and/or services based on the analysis of data on the use of products and/or services on our website.

      THIRD-PARTY COOKIES: Those administered by the entities that render technical, analysis, customisation, advertising and behavioural advertising services outside CaixaBank S.A.

      The list below shows third parties that can configure and access the cookies belonging to a user’s device (with the required information and consent) and the purposes the information stored is used for:

      These cookies allow you to browse our website, platform or application using the various options or services that we offer you, e.g. viewing videos or sharing content via social media.

        These cookies allow you to personalise some of the features of our website (e.g. your preferred language, the number of search results you want to see per page, if you want to activate the Google SafeSearch filter, the browser you are using to access the website or your choice of volume level when you view videos)..

          These cookies allow us to monitor and analyse the behaviour of the various users of our website in order to make improvements to the range of products and/or services based on the analysis of data on the use of products and/or services on our website.

            These cookies allow us to manage the advertising spaces included on our website, application or platform based on criteria such as the content viewed or the frequency in which the adverts are shown.

              These cookies store information about users' behaviour, obtained from their browsing habits. The data allows us to develop an individual profile and show adverts based on your likes and interests.

                If you do not accept certain cookies, you will not have access to all the information we make available to you

                Accept all cookies by clicking this button:

                The user may withdraw their consent to the use of cookies on their web browser through the options section of the web browser they are using, or by installing an opt-out system through the links of third parties that install cookies on this website:

                3.    Deactivation or elimination of cookies.

                Most browsers allow you to manage your preferences on the use of cookies at all times. You can adjust your browsers settings to reject or delete certain cookies, according to your preferences.

                To configure cookies, you can do so from your browser via the following links:

                You can also withdraw your consent to use cookies on your browser by installing a plug-in or through the opt-out system facilitated by some third-parties that install cookies on our website:

                Please note that certain features of the content on the www.caixabank.es website are only available if you allow the installation of cookies in your browser. If you decide to not accept, or block determined cookies, depending on their purpose, this could affect, totally or partially, the normal operation of the website or could prevent access to some of its services.

                4. Personal data processing
                4.1 Party responsible for data handling

                CaixaBank S.A. is responsible for handling personal data, its full name and contact details are as follows:

                CaixaBank S.A.
                Company Tax Number: A08663619
                Address: Calle Pintor Sorolla, 2-4, 46002 Valencia
                Telephone: 900 323 232

                4.2 Contact information of the data protection controller

                You can contact the data protection controller via the following link www.caixabank.com/delegadoprotecciondedatos

                4.3 Purpose of data processing and legal basis

                The purposes of processing are outlined in "Purpose of cookies and third-party cookies/configuration and rejection of cookies.").

                4.4 Legal basis of the processing

                The legal basis of processing is your consent, which you can manage and reject in ("Purpose of cookies and third-party cookies/configuration and rejection of cookies.") and ("Deactivation or elimination of cookies").

                4.5 Data recipients

                CaixaBank S.A. will share the information collected with:

                • The data can be communicated to authorities and public bodies, for compliance with required legal obligations, as well as to service providers and third parties necessary for the management and execution of cookies.
                • Service providers entrusted by us to process data are: Google, Tealium, Adobe Analytics, Adobe Target, Doubleclick, Criteo, Digilant.

                In addition, the third-party cookies identified in section 2 ("Purpose of cookies and third-party cookies/configuration and rejection of cookies."), we would remind you that these cookies are either sent from a domain not managed by CaixaBank S.A., but by the corresponding third-party, or they are sent from our domain, but the information gathered is managed by this third-party.

                4.6 Transfers to third countries

                Data processing is carried out by service providers located within the European Economic Area or in countries determined to have an adequate level of data protection.

                In other cases, we guarantee the security and legitimacy of the data processing, and require our providers to have binding corporate regulations in place that safeguard data protection in a manner similar to that established by European regulations, covered by the Privacy Shield policy, in the case of service providers in the US A, or are party to the standard clauses of the European Union.

                4.7 Data storage period

                Personal Data shall be processed and stored for as long as required by the purpose for which they have been collected. In accordance with the data protection regulations, the personal data may be stored for a longer period, whenever the user has given consent to such processing, for the sole purpose of complying with the legal obligations required of CaixaBank, and for the formulation, exercise and defence of claims.

                4.8 The exercise of rights and the handling of claims before the Data Protection Authority / Rights of data subjects

                The holder of personal information can exercise their rights to such data (access, portability, consent withdrawal, rectification, opposition, limitation, deletion) in accordance with regulations in force, in CaixaBank offices, in APARTADO DE CORREOS 209-46080 VALENCIA, at www.caixabank.com/ejerciciodederechos, or through [their/your] digital or mobile banking. Similarly, [you/they] can address any complaints or claims arising from the processing of your personal data to the Spanish Data Protection Agency (www.agpd.es).
                You can find more information on these rights here.

                4.9 Development of profiles

                If you consent to the use of information obtained through cookies for behavioural advertising purposes, your browsing will be personalised to show you advertising based on your interests, from a profile developed based on your browsing activity.

                5. Updates and changes to the cookie policy

                CaixaBank S.A. may modify this cookie policy in order to comply with any new legal or regulatory requirements, or for the purpose of adapting this policy to instructions issued by the Spanish Data Protection Agency.

                Whenever any significant changes are made to this cookie policy, we will inform you via a notice on this website.