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  • Block card

Control the blocking of your card

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Control the blocking of your card

Whether on holiday or not, you can check the availability of your cards at any time.

Remember that you can temporarily block any card you don't need, if you think you have lost it, if you have forgotten it somewhere, or if you have any reason to believe that your bank details might have been compromised.

We'll explain how to temporarily block a card

From the CaixaBankNow app, go to "My Cards", select the card you want to block and in the options menu go to "Block or unblock Card" and select "Temporary."

Blocking your card is reversible You can repeat the previous process whenever you want to unblock your card and use it again.

This temporary blocking reduces the risk of fraudulent use of your cards, as it is not possible to use blocked cards.

Permanent card cancellation

You can also permanently delete your card if it has been lost or stolen or if you think your bank details may have been compromised.

Go to "My Cards" in the CaixaBankNow app

Select the card you want to delete

Go to 'Block card' in the options menu

Select "Delete permanently"

This operation is irreversible and if you will not be able to use the card again. You must take out another one in order to continue using a card.

How can I request another card if it's lost or stolen?

If your card is lost or stolen, we recommend that you temporarily block it or cancel it as soon as possible through CaixaBankNow or by calling 93 887 25 25.

Loss or theft inside the country

If you want to replace a card immediately, you can go to a CaixaBank branch to get a card right there and then, or activate mobile payments in order to use your new card.

Loss or theft abroad

If your card is stolen or lost abroad, you can call 93 887 25 25 or 900 40 40 90 to request a replacement card or request a cash withdrawal.

  • Requesting an urgent replacement card: The price of this service will be communicated at the time of requesting the card as it may vary depending on the country you are in and the urgency of the shipment.
  • Cash withdrawal: The amount of money we will send you cannot exceed your card's credit available limit. If you need to convert your money to a currency other than the euro, the partner company may apply the corresponding fee for the currency exchange.

To request these services, you can call the following free telephone numbers, available 24 hours a day: 93 887 25 25 and 900 40 40 90.

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