Accessibility and financial inclusion

Branch accessibility

Accessibility is the quality of something to be used or known without a user's limitations being a barrier. These limitations may be due to physical, technological or structural causes.
A tool is accessible when the user does not need to have, permanently or temporarily, a certain level of intelligence, hearing, vision, mobility or memorisation capacity.
CaixaBank's social commitment to accessibility is reflected in different areas: branches, ATMs and the internet.
Obra Social also promotes the values defined by good accessibility.

ATM accessibility

The adaptation of ATMs is a key component of accessibility at CaixaBank.
CaixaBank has been making a great effort to adapt all ATM operations to offer the highest level of accessibility.
In 2006, it signed up to the proposal for ATM accessibility regulations prepared by the Barcelona Digital Foundation.
An increasing number of CaixaBank ATMs offer accessibility features such as: high contrast, information videos in sign language, voice-guided options for people with visual impairments, simple menus, etc.

Online accessibility

Internet accessibility or website accessibility is based on the recommendations issued by the Web Accessibility Initiative (WAI), created by the international consortium World Wide Web Consortium (W3C).
CaixaBank websites apply accessibility level AA guidelines. And we continue to work on improving accessibility even more.
In compliance with these requirements, web standards have been applied in the construction of its web pages using HTML for the content and CSS for the layout. For example, we've introduced:

• New window notifications.
• Format change notifications.
• Scalable font size.
• Alternative text for images.
• Spoken web browser access.
• Use of style sheets to control layout and presentation.
• Use of header elements to convey logical page structure.
• Metadata to add semantic information.

View the policy on accessibility and compliance with standards

Accessibility and the Obra Social Welfare Programme

Through its Obra Social Welfare Programme, CaixaBank, known for its firm social commitment and vocation to serve and work in the general interest, undertakes social, educational, cultural, scientific, and environmental initiatives. In keeping with the spirit of responding to social needs without excluding anyone, Obra Social has designed all the pages on its website to be accessible. In compliance with WAI requirements, web standards have been applied in the construction of the web portal pages using HTML for the content and CSS for the layout. In addition, the following elements have been incorporated:

• Applications and browsing aids.
• New window notifications.
• Format change notifications.
• Aids for viewing the contents.
• Option to increase and decrease the font size.
• Option to change the background or text colours.
• Alternative text in images.
• Clear and concise links that can be understood out of context.
• Spoken web browser access.
• Accessible videos with subtitles and alternative content.