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Accessibility and financial inclusion

Find out more about CaixaBank's accessibility and social commitment.

What is accessibility?

Accessibility is the quality of something to be used or known without a user's limitations being a barrier. These limitations may be due to physical, technological or structural causes.

A tool is accessible when the user does not need to have, permanently or temporarily, a certain level of intelligence, hearing, vision, mobility or memorisation capacity.

CaixaBank's social commitment to accessibility is reflected in different areas:

Branch accessibility

Elimination of barriers (Level Zero) and making face-to-face contact easier.

ATM accessibility

We are striving to adapt all ATM operations to offer the highest level of accessibility.

Web accessibility

We comply with the recommendations issued by the Web Accessibility Initiative (WAI).

Accessibility and the Obra Social Welfare Programme

We design all our website pages in an accessible way.

Would you like more information?

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  • Branch accessibility

  • ATM accessibility

  • Web accessibility

  • Accessibility and the Obra Social Welfare Programme

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Branch accessibility

Accessibility is the quality of something to be used or known without a user's limitations being a barrier. These limitations may be due to physical, technological or structural causes.
A tool is accessible when the user does not need to have, permanently or temporarily, a certain level of intelligence, hearing, vision, mobility or memorisation capacity.
CaixaBank's social commitment to accessibility is reflected in different areas: branches, ATMs and the internet.

ATM accessibility

The adaptation of ATMs is a key component of accessibility at CaixaBank.
CaixaBank has been making a great effort to adapt all ATM operations to offer the highest level of accessibility.
In 2006, it signed up to the proposal for ATM accessibility regulations prepared by the Barcelona Digital Foundation.
An increasing number of CaixaBank ATMs offer accessibility features such as: high contrast, information videos in sign language, voice-guided options for people with visual impairments, simple menus, etc.

Web accessibility

Website accessibility or Internet accessibility is based on the recommendations issued by the Web Accessibility Initiative (WAI), created by the international consortium World Wide Web Consortium (W3C).
CaixaBank websites apply accessibility level AA guidelines. And we continue to work on improving accessibility even more.
In compliance with these requirements, web standards have been applied in the construction of its web pages using HTML for the content and CSS for the layout. For example, we've introduced:

  • New window notifications.
  • Format change notifications.
  • Scalable font size.
  • Alternative text for images.
  • Spoken web browser access.
  • Use of style sheets to control layout and presentation.
  • Use of header elements to convey logical page structure.
  • Metadata to add semantic information.

View the policy on accessibility and compliance with standards

Accessibility and the Obra Social Welfare Programme

Through its Obra Social Welfare Programme, CaixaBank, known for its firm social commitment and vocation to serve and work in the general interest, undertakes social, educational, cultural, scientific, and environmental initiatives. In keeping with the spirit of responding to social needs without excluding anyone, Obra Social has designed all the pages on its website to be accessible. In compliance with WAI requirements, web standards have been applied in the construction of the web portal pages using HTML for the content and CSS for the layout. In addition, the following elements have been incorporated:

  • Applications and browsing aids.
  • New window notifications.
  • Format change notifications.
  • Aids for viewing the contents.
  • Option to increase and decrease the font size.
  • Option to change the background or text colours.
  • Alternative text in images.
  • Clear and concise links that can be understood out of context.
  • Spoken web browser access.
  • Accessible videos with subtitles and alternative content.

Your life made more accessible

  • Correos Cash

    Withdraw money more easily and conveniently with just one call from the comfort of your home.

  • Mobile branches

    We serve around 800 municipalities in Spain to prevent financial exclusion.

  • Senior Commitment

    We are strengthening our commitment to care for our seniors by offering advice and specialised products

You might also be interested in

  • Social action

    Learn more about our mission to build a more caring society.

  • Donations

    Donate or participate in a charity crowdfunding campaign.

  • Digital banking

    All your banking operations on your computer or phone from the comfort of your home.

       

You can see more about the terms and conditions of the contract process at any CaixaBank branch. Information subject to the general, specific and special terms and conditions of each policy, as well as to the terms and conditions of subscription and contracting.

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