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We want to help our customers prevent fraud and protect their assets
A six-episode microseries with a humourous bent and security tips for all ages
First episode
How to bank securely at ATMs
We're all vulnerable to potential scams and robberies. In this episode, we show you how to prevent them when using an ATM.
Second episode
WhatsApp Fraud
We are all vulnerable to possible scams and theft. In this second chapter, we show you how to prevent fraud through WhatsApp.
Third episode
Phone Call Fraud
We are all vulnerable to potential scams and thefts. In this third chapter, we show you how to identify and prevent fraud through phone calls.
This initiative is in addition to CaixaBank's financial education activities
Over the last two years, our advisers for Seniors held more than 9,500 in-person sessions with older people, who have received specific training in digitisation that includes content on how to use WhatsApp, Bizum and digital security, and this year we will be providing specific training to prevent fraud.
Goal: to promote a culture of cybersecurity
Cybersecurity is a strategic priority for CaixaBank, which has implemented an ecosystem with specialised equipment and an advanced technological infrastructure to protect the digital transactions of our customers.
Cognizant of the challenges facing our customers in an increasingly digitised world, we are reinforcing our strategies to offer you the service and support you deserve.
We guarantee that our infrastructure is fully adapted to the management and service needs of customers.
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