With MyBox Hogar, your home is much more than just four walls. It’s all the time you spend with loved ones, where you end your days and start them again. It’s a space that offers safety and tranquillity, which we help you protect with all the services you need and the broadest cover.
Discover all the advantages of the MyBox Hogar policy in this practical guide.
First, allow us to clarify which events are covered by the policy:
A covered event is any unexpected damage or loss that was unintentional on the part of the insured person, with consequences established in your policy’s cover, for example: breakage of glass or of sanitary ware. On the other hand, breakdowns or breakage that occur due to normal wear and tear over time shall not be considered an event, e.g. the mechanical failure of a boiler.
What should I do when a covered event occurs?
Find out what type of repairs are covered by your MyBox Hogar policy:
Maintenance service
Includes 1 use of the service per year for home maintenance adjustments or repairs (taps, cisterns, blinds, doors, etc.).
Security staff
Up to 24hrs when the property is rendered accessible from the outside due to an event covered by the policy.
Urgent services
Urgent plumbing, locksmith, electrical or glasswork services, ambulance services and security staff, which provide services 24hrs, 365 days a year.
Ambulance
We cover ambulance transfer services if you have an accident or fall ill, up to a 50 km radius from your home.
Emergency electricity
Emergency electrical repair service due to power failure in the home. Includes travel and 3 hours of labour.
TV replacement
If you lose your TV due to an event covered by policy, we’ll lend you one for 15 days.
Hotel, dining and laundry
If, as a result of an event, your home is rendered uninhabitable or you cannot use the kitchen or washing machine, we’ll compensate you with an amount to cover expenses for a hotel, dining and laundry.
Emergency locksmith
If you cannot access your home due to loss or theft of your keys or because the lock has been rendered unusable, we’ll send you an emergency locksmith. Includes travel and labour.
Additionally, if the event is not covered by the policy, we provide you with a network of trusted professionals to carry out home refurbishments or repairs, and we’ll cover the cost of travel.
As well as technicians for:
Exclusively with MyBox Hogar, we commit to offering the best service thanks to our quality commitments1:
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Urgent services2: technician visit service in three hours, from the moment the claim is filed, for urgent claims that make the home uninhabitable. |
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Technician appointment3:from the time the claim is filed to the coordination with the client, the appointment will be arranged within 1 hour and the technician will visit within 24 hours for the assistance company to assess the damage. |
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Appraiser appointment4: appointment made on the same day and visit within a maximum of 24 hours. |
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Appraiser report5: delivery of the appraiser's report within a maximum of 10 days for claims costing less than €30,000 and once all the necessary documentation has been received to assess the damage. |
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Compensation within 48 hours: payment order for the compensation amount within 48 hours of receipt of all the documentation necessary to assess the claim. |
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Quality of the repair service6: if you are not satisfied with the repair, the service company undertakes to send a technician. |
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Second opinion: if your claim is initially refused and you do not agree with the refusal, we will review the decision and analyse the suitability of sending a technician. |
If the “urgent services”, “technician appointment”, “appraiser appointment”, “appraiser report” and “compensation within 48 hours” commitments are not fulfilled, the telephone helpline 919 917 821 is available to request a review of compliance with those commitments and, if applicable, to request financial compensation of €2007.
Tips for a safer home
In the kitchen
In the bathroom
Savings
Maintenance
1. Commitments associated with taking out the MyBox Home product for claims covered by the policy. When the claim is opened, the insurance company may recommend different trusted service companies, provided that the nature of the claim allows for repair. In these cases, if customers prefer, they can entrust the repair of the damage directly to the service company. The service company is the one who assumes the commitments indicated in the points “Urgent services”, “Technician appointment”, “Quality of the repair service” and “Second opinion”, except in the event of force majeure; in any event, the insurance company is not responsible for said commitments. The insurance company assumes the commitments indicated in the points “Appraiser appointment”, “Appraiser report” and “Compensation within 48 hours”, except in the event of force majeure.
2. If the dwelling is rendered uninhabitable by any of the causes described below, this is considered to be an urgent claim and the service company undertakes to send a professional within three hours. Electricity: lack of electricity in the whole dwelling or in the kitchen or bathroom, provided that the fault is caused by the installation in the home. Water damage: due to the breakage of any of the fixed water pipes in the dwelling, which causes damage to the property of the insured party or of third parties and which requires the water supply stopcock to be shut off. Home protection: broken glass in the building envelope, causing a lack of protection against weather phenomena or against malicious acts by third parties. The service company provides the service via the telephone line 900 159 009, 24 hours a day. For emergencies relating to water damage, provided that it is outside the hours of 9 am to 8 pm and it can be resolved by shutting off the stopcock, service will be provided by telephone.
3. The service company undertakes to provide the service, and does so by telephone on 900 505 040, from 9 am to 8 pm, Monday to Friday. This commitment is made with the exception of periods where there are high numbers of incidents (when weather events exceed the average for the last 30 days) or claims involving third parties (incidents where there is a responsible or injured party).
4. In coordination with the customer, from the time the incident is declared, an appointment is given with the specialist within 24 hours, depending on availability, with the exception of periods where there are large numbers of incidents (weather events exceeding the average for the last 30 days) or claims involving third parties (incidents where there is a responsible or injured party). This commitment will be assumed by the insurance company.
5. Provided that the claim does not involve third parties (a responsible or injured third party). This commitment will be assumed by the insurance company. Delivery of the appraiser’s report within a maximum 10 days for incidents costing less than €30,000 once all the necessary documentation for assessing the damage has been received.
6. The repair is managed in coordination with the client through the service company, which provides the service and assumes the commitment to the customer. Commitment assumed by the service company.
7. If the “Technician appointment”, “Urgent services”, “Appraiser appointment”, “Appraiser report” and “Compensation within 48 hours” commitments are not fulfilled, the telephone helplines 91 991 78 21 and 900 110 434 are available to request a review of compliance with those commitments and, if applicable, to request financial compensation of €200. This compensation may be requested by the policyholder for up to 30 calendar days after the closure of the claim giving rise to the commitment. As the policyholder, you will be entitled to a maximum of one financial compensation for each calendar year during the first three years after taking out the insurance policy, provided that the “Commitments” are in force on the date on which the claim from which they derive and which gives rise to the compensation is filed. This compensation shall be paid before the end of December of the year in which the non-compliance was accepted by the assistance company or the insurance company, as the case may be. The service company is responsible for the possible financial compensation to which the policyholder may be entitled for the non-fulfilment of the commitments called “Technician appointment” and “Urgent services”, except in cases of force majeure; in any event, the insurance company is not responsible for said commitments. The insurance company assumes responsibility for the possible financial compensation to which the policyholder may be entitled for breaches of the “Appraiser appointment”, “Appraiser report” and “Compensation within 48 hours” commitments, except in the event of force majeure. Payment of the monetary compensation is subject to current tax rules.
Information subject to policy conditions, as well as the conditions for subscribing to the non-life insurance policy.
Insurance company: SegurCaixa Adeslas, S.A. de Seguros y Reaseguros. Broker: CaixaBank, S.A., exclusive bank-insurance operator for VidaCaixa, S.A.U., and authorised by SegurCaixa Adeslas, S.A., with NIF A-08663619 and registered at Calle del Pintor Sorolla, 2-4, 46002 Valencia. Registered with the DGSFP Register of Insurance and Reinsurance Distributors under code OE0003. Pursuant to current legislation, it has the necessary professional civil liability insurance to cover any liabilities arising from professional negligence. More information is available on its website.
NRI: 6432-2023/09542
