The MyBox Decesos Seniors (single premium) and MyBox Decesos Senior Flexible (payment of 36 monthly payments) policies include new cover; you will have the help you need at the most difficult of times:
Full cover of funeral service costs.
We offer advice and writing an open will, a living will and notarised precautionary powers of attorney and decision-making documents.
Transport in Spain and abroad
Covers transfer within Spain of the deceased insured person and transfer or repatriation from abroad to Spain.
Emotional support at the place of the death, vigil and funeral of the spouse or partner with whom the deceased insured person lived and, in the event of an accident, for blood relatives and siblings of the deceased.
Legal Assistance Plus
Covers the management of legal procedures such as obtaining the widow's or orphan's pension and a change of name for utilities in the event of the insured person's death.
In addition, you can supplement the main cover with these two optional packages:
- Digital Pack: service to manage a digital footprint and protect the deceased's identity.
- Plus Service: €1,000 additional capital for the funeral service.
Exclusively, we undertake to offer the best service, which will include service commitments such as:
1. Immediate Funeral Service
Maximum of 30 minutes to start making funeral arrangements after the family member's call.
2. Testament Plus service
After the customer requests the service, within 24 hours the assigned lawyer will telephone the customer to start processing the various services that are included in this guarantee: notarised open will, living will, notarised precautionary powers of attorney and decision-making documents.
3. Processing of the application for payment of the death grant from the National Social Security Institute (widow's or orphan's pension)
Filing an application within 96 hours with the INSS (Social Security Institute), once the beneficiaries provide us with all the documentation needed to start the process.
4. Service to change the name on utilities in the event of the insured person's death
Filing an application within 7 calendar days with the utility companies to change the name on the contract to that of the heir, once he/she is verified to satisfy all the requirements to receive the service, and we receive the documents needed to initiate the process.
If any of the aforementioned deadlines is not met, the beneficiary can request a review of the fulfilment of these commitments, and if applicable, request payment of €200 as financial compensation3.