Security and CaixaBank

The CaixaBankNow service complies with the requirements laid down for banking secrecy and guarantees, as do all the services of this entity, compliance with personal data protection regulations in relation to the processing of personal data.

CaixaBankNow is accessed with a user ID and password that, once validated, allows the account holder access to the operations for consultation purposes.

In addition, if you wish to increase your security in accessing the online banking service, we offer you the possibility of supplementing the identification with a digital certificate. At present, the online banking service supports the use of an electronic ID card in the identification process, if access is from a computer Identify me by a digital Certificate .

To authorise operations, you have to use the CaixaBank Sign mobile app.

The access codes (user ID and password) are personal and non-transferable. As a customer, you are responsible for all the actions performed with your user ID. To guarantee security, it is important to keep this data confidential.

If you want to allow another person to access the online banking service with your details or those of the company, you will have to request the branch to provide this person access with their own access codes.

All the information exchanged between the computer of the CaixaBankNow customer and CaixaBank's computer systems is subject to a coding process that prevents unauthorised third parties from gaining access to the information or intercepting any customer-entity communications.

This coding is based on the standard SSL-V.3 protocol and uses 128-bit encrypted session keys.

In order to guarantee maximum security levels, the systems serving CaixaBankNow are monitored and regularly reviewed and updated.

As well as the physical protection of the computer systems, the most modern logical security systems are applied.