Information on the basic payment account

CaixaBank offers users basic payment accounts.

Any potential customer who is a consumer and a natural person who does not have another payment account in Spain is entitled to access a basic payment account except in certain cases regulated by law (regulated in Royal Decree-Law 19/2017 of 24 November). You are not required to purchase other products or services from the bank to hold a basic payment account.

For the provision of the services included below, we will only be able to charge you a fee of €3 per month:

You can request to open a basic payment account at a CaixaBank branch. Our employees will require you to provide an official identity document:

Spanish nationalityespañola	Foreign nationality
National ID card	Residence card Foreigner Identity Card Passport Citizens of the European Union or the European Economic Area, also: document certifying the NIE through the European Union Citizen's Certificate, which shows the NIE number assigned and the address in Spain Foreigner ID (NIE) Asylum application document

In certain cases, we may not be able to open the basic payment account at that particular time because we need to carry out additional checks or because we need you to provide additional documentation as required by the money laundering prevention act. In this case, we will provide you with a basic payment account application form, which you will be asked to sign and take a copy with you. We will give you an answer on whether you have the right to access a basic payment account within 10 days of the request being made. If so, you must go to the branch and carry out the procedures indicated in the previous paragraph. If you are not eligible, you can submit a claim to CaixaBank Customer Service (CS) should you wish. You can find the procedure for submitting a claim with the CS at this link: https://www.caixabank.es/particular/general/claims_en.html.

Potential customers may also apply for a free account if they meet the requirements set out in RD 164/2019, of 22 March, establishing a free basic payment account scheme for people in vulnerable situations or at risk of financial exclusion. To do so, they will sign a specific application form.

A customer is considered to be in a situation of special vulnerability or at risk of financial exclusion when:

a) Gross economic income, calculated annually and by household, does not exceed the following thresholds:

 Three times the public income indicator for multiple effects of twelve payments, in force at the time the application is made in the case of persons not forming part of a household.

Three and a half times this indicator in the case of persons belonging to a household with fewer than four members.

Four times this indicator for households made up of four or more members which are recognised as large families in accordance with the regulations in force.

Four times this indicator for households including a person with a degree of disability equal to or greater than 33% officially recognised by a ruling issued by the Institute for the Elderly and Social Services or the competent body of the autonomous communities.

b) There is no direct or indirect ownership, or any real right over real estate, excluding the main residence, or real ownership of commercial companies, by any of the members of the household.

c) Is a victim of trafficking or sexual exploitation, in which case he or she shall be exempted from the requirements of subparagraphs (a) and (b) above

These circumstances must be met by all account holders if there is more than one.

Furthermore, the documentation that the customer must provide and which will be necessary to prove the vulnerability will be:

a) Number of people making up the household, accreditation of which must be provided in the form of a family book or document accrediting registration as a domestic partner.

b) Receipt of income by the members of the household, accreditation of which must be provided by each of the members with one of the following documents:

Certificate of income and, where applicable, a certificate relating to the filing of Wealth Tax, issued by the State Tax Administration Agency or the competent body of the Autonomous Community, in relation to the last tax year.

Payroll evidence of last three months' salary earned.

Certificate issued by the managing body for unemployment benefits or subsidies, showing the monthly amount received in this regard.

Certificate accrediting social wages, minimum insertion income or similar social assistance aid granted by the autonomous communities and local entities.

In the case of self-employed workers, the certificate issued by the managing body stating the monthly amount received if receiving the severance benefit.

Where the above-mentioned documentation is not available, the customer must provide a report indicating the composition of the household or stating the eligibility for free access to a basic payment account, as the case may be. This report will be issued by the social services of the city council in which the customer is registered.

The recognition or refusal of the eligibility for a free account will be communicated to the customer within thirty days from the date on which the customer provides all the indicated documentation.

Account use	The bank provides a payment card linked to the customer's account.
Issue and maintenance of a debit card	The amount of each of the transactions carried out with the card is charged directly and in full to the customer's account.
Transfer	Following customer instructions, the bank transfers funds from the customer's account to another account.
Standing order	Following customer instructions, the bank periodically transfers a certain amount from the customer's account to another account.
Direct debit	Payment service intended to charge the payer's payment account, in which the payment transaction is initiated by the beneficiary on the basis of the consent given by the payer to the payee, the payee's payment service provider or the payer's payment service provider.
Debit cash withdrawal from ATMs using card	The customer withdraws cash from their account through cash machine of a bank, by card, on account of the available balance.
CaixaBankNow online banking	The bank provides the customer access to a website or application so that the customer can order payment transactions.