Be wary. If you have any questions, contact CaixaBank through the official channels.
Call us on 93 887 25 25.
SAFETY TIP #1
Phishing is one of the most common forms of cyber fraud.
Therefore, be wary of emails, calls and messages with links asking you for personal or financial details or requesting you to make unusual transactions. If you have any doubts, please contact your manager or call us on our Customer Service telephone number: 93 887 25 25.
SAFETY TIP #2
Knowing how to distinguish a secure online retailer from an unsecured one is key. Before buying online, check the merchant, the amount and the opinions of other users. If something doesn't add up, cancel.
SAFETY TIP #3
On the internet, cybercriminals try to seduce us with ‘bargain’ products. If something is too good or too cheap, it is likely to be a fraud.
SAFETY TIP #4
Your password is the gateway to your confidential information. Protect yourself better with good passwords and don't share them with anyone. Make them different, strong and save them in your password manager for more security, avoiding saving them in the browser itself.
SAFETY TIP #5
When connecting to public wifi, be careful what information you share. Never enter personal or financial details, since free Wi-Fi networks may be compromised. Better use mobile data to do so.
SAFETY TIP #6
Did you know that if your mobile phone is lost or stolen, it can be used to take money from you? Enable screen lock and authentication for payments with your phone, making it much more difficult for thieves. If your mobile phone is lost or stolen, call Customer Services (93 887 25 25) as soon as possible.
SAFETY TIP #7
Whenever someone, even a family member, asks you for money in an urgent or unusual way by phone or message, be suspicious. Cybercriminals can impersonate someone close to you in order to steal from you. They can even impersonate you in videos or audios. Don't believe everything and call yourself to check.
SAFETY TIP #8
Nerves and haste have never been good. Therefore, in the face of any fraud attempt, act calmly, use common sense and never rush into anything. If you have any questions, please check through official contacts.
Call us on 93 887 25 25.