Cookies
1. What are cookies?
The CaixaBank S. A. website, www.caixabank.es, uses cookies and other files with a similar function (hereinafter and collectively, 'cookies').
Cookies are devices that make it possible to store and recover information on the user's device when they are browsing a website, in order to, among other things, enable a feature, and learn about browsing habits to improve user experience on future visits.
The purposes of cookies are detailed in the section “Purpose of cookies and third-party cookies/Configuration and rejection of cookies”.
On this website, we use session cookies and persistent cookies, which, in turn, can be first-party or third-party cookies.
Session cookies are designed to gather and store data while users browse a website. They are usually used to store information that is only kept for providing the service requested by the user on one single occasion.
Persistent cookies are a type of cookie where the data remains stored on the device and can be accessed and processed during a defined period of time by the party responsible for the cookie, with said time period ranging from a few minutes to several years.
2. Purposes of own and third-party cookies/configuration and rejection of cookies
This website uses technical cookies which allow its functioning and the provision of services offered therein (for example, for user authentication and identification, or for security purposes), as well as for measurement purposes to obtain usage statistics and to know how our website works (the use of these measurement cookies complies with the requirements established in the Guide on the use of cookies for audience measurement tools of the Spanish Data Protection Agency).
We also use own and third-party cookies for the purposes set out below. If you do not accept the cookies, your experience on our website will be limited with regard to the functions detailed in this section, but we want you to be in control, so that you can decide at any moment.
FIRST-PARTY COOKIES: Cookies for which CaixaBank, S. A. is responsible for the information processed. We use the following types of first-party cookies on this website:
THIRD-PARTY COOKIES: Cookies for which third parties outside CaixaBank, S. A. are responsible for the information processed.
The third parties and the purposes for which the information they process is used are set out below:
3. Disabling or deleting cookies
To set up or reject cookies, you can use the settings panel in the section “Purpose of first- and third-party cookies/ Configuration and rejection of cookies”.
Most web browsers also let you manage your preferences on the use of cookies at all times. You can adjust your browser settings to reject or delete certain cookies, according to your preferences.
To configure cookies, you can consult the instructions offered by different browsers using the following links:
You can also withdraw your consent to use cookies on your browser by installing a plug-in or through the opt-out system facilitated by some third parties that install cookies on our website:
- Meta (requires Facebook log-in)
- The Trade Desk
Please note that some content on the website www.caixabank.es is only available if cookies are enabled on your browser. If you decide to not accept, or block determined cookies, depending on their purpose, this could affect, totally or partially, the normal operation of the website or could prevent access to some of its services, as certain cookies, as indicated in “Purpose of first- and third-party cookies/Configuration and rejection of cookies”, are used for these purposes.
4. Information on data processing
4.1 Data controller
The data controller is CaixaBank S. A.:
CaixaBank, S. A.
Tax code: A08663619
Address: Calle Pintor Sorolla, 2-4 (46002 Valencia)
4.2 Legal basis of the processing
Your consent to the use of cookies allows us to process your browsing data for the purposes indicated in “Purpose of first- and third-party cookies / Configuration and rejection of cookies”.
You can configure and reject cookies, and therefore exercise your right to withdraw consent, in “Purpose of first- and third-party cookies / Configuration and rejection of cookies”. You can also disable or delete cookies as indicated in “Disabling or deleting cookies”.
4.3 Data processed
If you accept the use of cookies, the following data will be processed.
With regard to its own cookies, CaixaBank will process the following data:
- For analysis purposes: [•]
- For behavioural advertising purposes: [•]
With regard to the third parties identified in “Purpose of first- and third-party cookies/Configuration and rejection of cookies”, read their respective policies, indicated in this section, for information about the categories of data processed.
4.4 Use of your browsing data and the creation of profiling
CaixaBank customers
If you are a CaixaBank customer and have consented to the use of cookies, we remind you that we may process your browsing data for purposes additional to those set out in this cookie policy and which are identified in the CaixaBank Privacy Policy.
CaixaBank's Privacy Policy contains details of the processing activities in which CaixaBank may use your browsing data, together with their legal basis.
In this regard, CaixaBank will only carry out this processing if both legal bases are met; that is, if you have accepted the use of cookies reported in this Cookie Policy (we will only use the browsing data corresponding to the cookies whose purpose you have accepted) and the legal basis indicated in the CaixaBank Privacy Policy also applies (such as your consent).
Specifically, we consider it important to remind you of the following processing included in the Privacy Policy, by which we may use your browsing data if the above-mentioned circumstances apply:
- Customisation of the products and services offered based on an analysis of your data (Processing 6.1.A. of the Privacy Policy)
- Sending commercial communications based on a basic commercial profile (Processing 6.4.H. of the Privacy Policy)
Any user (customer or not)
If you accept the use of our own behavioural advertising cookies, we will use the browsing data set out in section 4.3 to analyse your interests and to show you our commercial offer in accordance with a profile drawn up on the basis of those interests (for example, if you are interested in our financing products, we may show you our commercial offer of loans).
With regard to the third parties specified in “Purpose of first- and third-party cookies / Configuration and rejection of cookies” and which use behavioural advertising cookies, read their respective policies in this section, for more information on their profiling activities.
4.5 Data recipients
CaixaBank may send data collected to public authorities and organisations, for compliance with a legal obligation, and to necessary service suppliers (data processors) for the management and execution of cookies.
With regard to the third parties identified in “Purpose of first- and third-party cookies/Configuration and rejection of cookies”, read their respective policies, indicated in this section, for more information on their profiling activities.
4.6 Retention period
The data obtained by using cookies accepted by the user will be kept for a period of 12 months.
With regard to the third parties identified in “Purpose of first- and third-party cookies/Configuration and rejection of cookies”, read their respective policies, indicated in this section, for more information on their storage periods.
4.7 Data transfers outside the European Economic Area
CaixaBank processes your data within the European Economic Area and generally we have service providers located within the European Economic Area or in countries determined to have an adequate level of data protection.
When we need to use service providers that carry out processing outside the European Economic Area or in countries not determined to have an adequate level of data protection, we will ensure that your data is processed in a secure and legitimate manner.
For this purpose, we require these service providers to apply suitable guarantees in accordance with the General Data Protection Regulation, such as binding corporate standards guaranteeing data similar to European standards or to subscribe to the standard clauses of the European Union. You may request a copy of the proper guarantees required by CaixaBank from these vendors by contacting the Data Protection Officer through this page.
With regard to the third parties listed in section “Purpose of first- and third-party cookies/Configuration and rejection of cookies”, you can view their respective policies in this section, for more information about any transfers they carry out, where applicable.
4.8 Data protection representative
CaixaBank has appointed a Data Protection Officer, who will deal with any matters related to the processing of your personal data and the exercising of your rights.
You can contact the data protection officer to send your suggestions, queries or claims through this page.
4.9 Exercise of rights
You can exercise your rights to access, rectification, objection to processing, erasure, restriction, data portability, withdraw consent and not be subject to automated decision-making in accordance with the law.
You can request to exercise these rights at our branches, in your digital banking and/or mobile application, on this page or by writing to Apartado de Correos n.º 209, Valencia, post code 46080.
Additionally, if you have any complaints related to the processing of your data, you can send them to the Spanish Data Protection Authority (www.agpd.es).
5. Cookie Policy review
We will review our Cookie Policy annually unless regulations or other requirements make it necessary to adapt the policy more frequently. Therefore, users are advised to consult the contents regularly.
Users will be informed of any significant changes made to this Cookie Policy through a notice posted on the website.