We place our telephone helpline at your disposal for any query related to our products or services, as well as the helplines of other companies and services belonging to the group:
Send us an email with your inquiry or suggestion quickly and easily with our form. You will receive an email with a reply to your request.
The digital banking CaixaBankNow service has a virtual assistant to resolve your doubts. You will be able to access frequently asked questions quickly, submit your own inquiries and identify the content and operations that you require.
You can access the assistant through your digital banking CaixaBankNow. Once there, go to the Customer Care section to submit your inquiry to the assistant.
How to use the assistant
To receive the answer you are looking for from the assistant, here is some basic advice about how you can formulate your question:
1. Write questions using complete phrases and not only key words. This way you will receive more accurate results:
- Recommenced: How can I download an extract from my accounts?
- Not recommended: extract.
2. Formulate concise questions including only the necessary information:
- Recommended: How can I make a complaint about a double charge on my card?
- Not recommended: Good morning. Yesterday I went to dinner with my wife and I paid using my card. I realised today that they charged me twice. What do I need to do to get my money back?
If the answer you receive is not to your liking, you can ask your question again using other words or expressions.