FAQs

Paying friends with your phone means you can send, request, and receive payments from your friends using your phone - and it's quick, easy and completely secure. You don't need to know the recipient's account number - you can just use their phone number.

The service works through Bizum, a system that's compatible with most other Spanish banks and which connects customers' bank accounts linked to their mobile phone number (you don't need to know any IBAN numbers to send money).

This revolutionary service means individuals can make payments to each other instantly using nothing but their mobile phones. No top-ups required and it's completely secure.

The Bizum system is not a stand-alone app, it's part of the CaixaBankNow app.

If you want to send and receive money, you need to register first on the Bizum system through the CaixaBankNow app.

1. Download the CaixaBankNow app from the Google or Apple stores (compatible with IOS and Android 4.4 or higher)
2. Go to "Bizum" and if you haven't registered yet you can do so quickly in two simple steps. You will be asked for authentication, using the coordinates cards or the CaixaBank Sign app
3. To send or request money, simply enter the amount and the description, then select a contact from your list or enter the phone number manually
4. If the recipient is registered, they'll receive the money or request instantly. If not, you can send them an SMS notification to register
5. If the payee registers within 48h, the money will be sent instantly (it will never be blocked before the payee registers)

• Immediacy: Customers can send money from their phone any time, anywhere, and payments are made between customers' accounts the moment they're authorised.
• Universality: This service is provided by the main banks in Spain, so you can send money to any individual that is a customer of a bank compatible with Bizum.
• Usability: It's very easy to use - everything is linked to phone numbers so you just use your contacts.
• Security: The customer generates and confirms the payments using their coordinates card or the CaixaBank Sign app.

Any customers who have a bank account (IBAN) in Spain and a mobile phone number. You need to register with the Bizum service via CaixaBankNow to link your regular bank account to your mobile phone number.

To send or request money to or from a phone number, users need to hold a bank account in a bank linked with Bizum. Over 95% of banks work with Bizum. Check which banks at www.bizum.es/entidades.

All smartphones that are Android 4.4 or higher, and iPhones.

The CaixaBankNow app service for sending or requesting money is an INSTANT payment solution (with money being available in your account immediately, 24/7, 365 days a year), it's UNIVERSAL (connected with almost all Spanish banks), and it's INTEGRATED (it's not a stand-alone app, it's integrated into each bank's app). 

To guarantee the service is secure, a number of transaction and amount limits are in place. As a general rule, the minimum limit is 50 euro cents, and the maximum, €500.

You can send from €0.50 up to a maximum of €500 per transaction per day, and receive a maximum of 20 transactions per day or 30 per month.

The service is currently free of charge.

To receive a payment instantly, you need to have registered in the Bizum system beforehand.

If the payee is not registered, Bizum will send them a text message informing them that someone wishes to send them money and telling them to go to their bank to obtain the money. The payee has 2 business days to register with Bizum through their bank. When they register, they will receive the funds immediately. If they do not register within this period, the transfer will be cancelled.

The money is not withheld and no charge is made until the payee has registered.

To cancel or change any of your details, you need to open the CaixaBankNow app and go to the option "Bizum" > "Register" / "My profile" (once you have registered).