Your security comes first

From the next weeks, and in accordance with the new regulations, you must authorise purchases you make online using the CaixaBankNow app (CaixaBank's online banking app). If you do not have the CaixaBankNow app, you must download it.

Or through your mobile

Write your mobile phone number and we will send you an SMS so that you can download the app

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Download it again on your phone

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To authorise your purchase using your phone, you need:

Enable notifications

It is very important that you have notifications enabled in order to receive the notifications we will send you and, thus, to authorise purchases.

When you first log into the app, we will ask you if you want to enable notifications.

If you do not enable notifications at that time, see how to enable them here.

Enable notifications

To have downloaded the CaixaBankNow app on your mobile device.

Your password is the same as the one you use to log in to the CaixaBankNow website.

Get it on Google Play

Download on the App Store

Authorising your purchase is very simple:

1. When making an online purchase using your CaixaBank card, you will receive a notification in the CaixaBankNow app on your phone.

2. Access the CaixaBankNow app with your username or your biometric data. Upon entering, a screen will appear with the "Authorize" button.

3. Verify the purchase details and authorize it. It will be available for 7 minutes. You can also cancel it.

Authorisation is not required for all purchases.

If you do not have the CaixaBankNow app, you will be able to authorise your purchase from your computer through the CaixaBankNow website ( by accessing your identifier and password), but you will not be informed about it via mobile notification.

If you have any queries, please do not hesitate to contact your CaixaBank branch.