If you lose your card or it gets stolen, whether you are a company or a private individual, don’t worry!
CaixaBankProtect® covers any claims made on fraudulent transactions, whatever the amount involved.
The coverage also includes transactions carried out using contactless technology, if the cards are NFC, TAP wristband, or TAP Sticker, etc.)
You can claim for all fraudulent purchases or cash withdrawals made through loss, theft or falsification.
The CaixaBankProtect® service protects you against any fraudulent use of your cards.
Also, from now on, this service is enhanced with CaixaBankProtect® Emergency, which will allow you to travel abroad and feel even more relaxed because, if anything happens to your CaixaBank cards, you’ll have access to emergency cash in most countries.
You can access the service by calling the assistance telephone number on the back of your card: +34 938 87 25 25.
Control your usage
CaixaBankProtect® allows you greater control over your cards. You can define specific types of use for your cards: Do you want to use only one card for shopping online? Do you want one card not to be valid for withdrawing cash from an ATM?
Enter CaixaBankNow digital banking and you'll be able to enjoy this service instantly.