If you lose your card or it is stolen, whether you are a company or a private individual, don’t worry!
CaixaBankProtect® covers any claim made on fraudulent transactions, whatever the amount involved.
The coverage also includes the transactions carried out with contactless technology, if the cards are the NFC, TAP wristband, TAP Sticker type, etc.)
You can claim all the fraudulent purchases or cash withdrawals made through loss, theft or falsification.
The CaixaBankProtect® service protects you against any fraudulent use of your cards.
Also, from now on, this service is complemented with CaixaBankProtect® Emergency, which will allow you to travel abroad and feel even more relaxed because, in the event of any incident with your CaixaBank cards, you will be able to access emergency cash in most countries.
You will be able to access the service by calling the assistance telephone number on the back of your card: +34 938 87 25 25.
Control of use
CaixaBankProtect® allows you greater control over your cards. You can define the specific types of use for the cards: Do you want to use only one card for shopping online? Do you want one card not to be valid for making ATM cash withdrawals?
Enter digital banking CaixaBankNow and you will be able to enjoy this service instantly.