CaixaBankProtect®, protection guaranteed

Feel more relaxed with CaixaBankProtect®

Just for being a CaixaBank client you can enjoy CaixaBankProtect®, the free service that protects your money.

Your money is protected

No need to worry about the security of your transactions: you're protected against any fraud *, starting from the first euro, at no cost to you.

Being informed means being relaxed

No need to worry about knowing when you need to make a purchase: for your more important transactions we'll send an alert to your mobile so that you can check the transaction.

* In fulfilment of the Payment Services Act.

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Cards

If you lose your card or it gets stolen, whether you are a company or a private individual, don’t worry!

CaixaBankProtect^® covers any claims made on fraudulent transactions, whatever the amount involved.

The coverage also includes transactions carried out using contactless technology, if the cards are NFC, TAP wristband, or TAP Sticker, etc.)

You can claim for all fraudulent purchases or cash withdrawals made through loss, theft or falsification.

CaixaBankProtect^® Emergency

The CaixaBankProtect^® service protects you against any fraudulent use of your cards.

Also, from now on, this service is enhanced with CaixaBankProtect® Emergency, which will allow you to travel abroad and feel even more relaxed because, if anything happens to your CaixaBank cards, you’ll have access to emergency cash in most countries.

You can access the service by calling the assistance telephone number on the back of your card: +34 938 87 25 25.

Control your usage

CaixaBankProtect^® allows you greater control over your cards. You can define specific types of use for your cards: Do you want to use only one card for shopping online? Do you want one card not to be valid for withdrawing cash from an ATM?

Enter CaixaBankNow digital banking and you'll be able to enjoy this service instantly.

CaixaBankNow digital banking

Can your data be used for fraudulent transactions on CaixaBankNow digital banking? Don’t worry! CaixaBankProtect^® will respond in the event of any unrecognised fund transactions being carried out on CaixaBankNow digital banking.

If you still don’t haveCaixaBankNow digital banking and you have a CaixaBank card, register here.

ATMs

CaixaBankProtect^® offers you peace of mind at ATMs too.

If a transaction is duplicated or any other fraudulent transaction occurs at one of our ATMs, CaixaBankProtect^® will ensure your money is returned.

And no need to worry about your cards being falsified: CaixaBankProtect^® will take care of it.

Mobiles

Don’t worry about expensive transactions being charged to your account.

We will notify you free of charge with an SMS alert to your mobile, any time transactions over €500 are made, and transfers to other entities are made via CaixaBankNow digital banking or ATMs.

If you haven’t done so already, go to CaixaBankNow digital banking now and add your telephone number.

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Frequently asked questions about CaixaBankProtect^®

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CaixaBank will check client impersonation in fraudulent transactions, as well as the actual existence of the claimed loss or theft.

CaixaBank will be able to modify the CaixaBankProtect® service conditions at any time, in which case the client will be notified of the new conditions.

For transactions carried out with cards and transfers to other entities via digital banking CaixaBankNow and ATMs. If you don't wish to receive these alerts, please inform your branch or call 902 200 202. If the mobile telephone number is not correct, please inform your CaixaBank branch. The sending of notification messages will start in a month’s time.

NRI: 17544-2019-5555